Late Arrival

Please know that your appointment is scheduled specifically for you! It is truly appreciated that you arrive on time so that we may give you the extraordinary service you deserve! Please be courteous to those who have appointments after you. If you arrive late and it will go into the next appointment your appointment will be adjusted accordingly. Full payment is expected. If you are running late please call or text and we may be able to fit you in or adjust your appointment without a problem. It can also save you a trip if we will not be able to see you.

Missed Appointment

Please be respectful of our time as well as other clients. You appointment could have been utilized for another client. If you miss your appointment full payment of scheduled service will be required. The card on file will be charged. If you have more than one missed appointment without proper notice you will need to prepay for the next appointment. Reminders will be sent via text and email to ensure you have proper notice.

Rescheduling

Please use your confirmation e-mail to reschedule an appointment with as much notice as possible. We require 48 hours to reschedule an appointment to be able to try to fill your spot. With less than 48 hours notice you will be required to pay 75% of your scheduled service. Less than 24 hours will require payment of 100% of the scheduled service. you need a new e-mail just text Ali at 301-801-8893 to resend the confirmation. Please try to reschedule online before contacting us. You will see real time appointments on the scheduling page.

If you reschedule 3 or more times you will need to prepay for your appointment.

Same Day Cancellations

We require 48 hours to cancel an appointment to be able to try to fill your spot. With less than 48 hours notice you will be required to pay 75% of your scheduled service. Less than 24 hours will require payment of 100% of the scheduled service. The card on file will be charged. More than one same day cancellation will result in having to prepay for your appointment.

Refunds and Exchanges

No refunds will be given for services. Opened products can only be exchanged for a similar product within 15 days of purchase for equal or lesser value. You may pay the difference for a more expensive product. Unopened products can be exchanged for 30 days.

This is a professional establishment, if for any reason a service provider feels the client is behaving inappropriately the service will end immediately and the client will need to leave the premises.

Cell Phones

Please keep all phones on silent while in the waiting area to be sure you do not disturb a client receiving a treatment. No use of electronics will be allowed while receiving treatments. Unplug and relax!